It is the biggest Bitumen cut-back manufacturing facility Since 2004 in the Kingdom of Bahrain. Our state-of-the-art PLC controlled system help us to manufacture products to highest degree of accuracy. We have in-house quality control to serve our Clients better.Our materials are packed in Drums, Flexi tanks and 1-Ton bags as per the requirements and needs of our Customers. Our special packaging facility is designed to lower the temperature of material before loading in Flexi bags. It is also into processing of Petrochemicals from SABIC for internal use. It also provide following services:Plant Repairs and Maintenance, Waste Oil Recycling, Waste Oil Storage, Tank Cleaning, Oil Recycling, Material Packing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases