Core Edge Solutions - Human Resource Consulting firm providing leading edge HR infrastructure support and exemplary customer service leading to improved performance of an organization.
Our firm provides a wide variety of human resource services including HR outsourcing, talent acquisition, performance management, competency development, social and statutory benefits administration, employment legal compliance, policy and procedure development.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases