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Account Delivery Head

Keywords / Skills : Must Have:  Large Project management / Program management  Onsite experience in a client facing role  Handling teams in multiple Geos. Solutioning, experience of managed services Domain Experience(as specified above) In-depth understanding of the SDLC  Preferred:  Experience in domain/industry  Delivery management- from ‘on-site’ location Exposure to sales and customer relationship management Behavioral Skills & Attributes  Client Centricity Execution Excellence Problem Solving & Decision Making Collaborative Working Change Agility  Passion for Results Nurturing People Strategic Perspective Experience and skill set required: Total experience of 14+ years  Engineering or science graduate with MBA (preferred)  Exposure to digital technologies  Excellent Communication and interpersonal skills "Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law"

14 - 24 years
Posted: 2019-04-15

IT/Computers - Software
Sales/Business Development
Sales Exec/ Sales Representative
Master OF Business Administration (MBA)
Posted On
15th Apr 2019
Job Ref code
Job Description
Account Delivery Head (ADH), you are responsible for Delivery management of account(s) from a delivery perspective and being a focal point for Wipro’s delivery into a customer business unit/department. Responsible for managing an account of reasonable complexity, represents Wipro and deals with executive team of the client organization. ADH is accountable for Delivery, customer satisfaction, employee satisfaction within the account. ADH at this level is expected to handle delivery for a portfolio in excess of 900-1000 FTEs.   Following are the prerequisites for this role.  Responsibilities Responsible for meeting financial objectives of the account, responsible to mine the account in concerned account, improve the key parameters for the account to improve the margins  Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction  Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction  Responsible for people processes in the account - employee attrition rate, people development and engagement  Interact with Client Engagement Managers, Delivery Managers from Wipro and Client side CXOs  Certifications & Assessments Domain certifications  PMI certifications  Knowledge Must Have: Understands one or more domains and can appreciate customer’s scenario  Domain specialization Knowledge of emerging technologies, Various platforms, tools and products and their respective applications Total knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well  Awareness of global industry trends and directions and its impact on IT services  Preferred: Depth in 1 technology 

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Wipro Limited
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