We Niala Academy are professionally-managed Training & Placement services based on the pillars of hard work, trust, respect, and integrity. We have been providing personalized Human Resource Services across pune. The company plays the role of a link between the candidates and the hiring companies. We help them explore the prospects of working together. We are backed by a team of well-qualified HR Professionals who have rich experience in different industries. Their excellent analytical skills enable us to recruit suitable manpower at all levels within the minimum time possible.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases