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Academic Service Manager - Education Industry - Indore

Keywords / Skills : education industry, upsell, teaching, training, cross selling, customer satisfaction, trainer, teacher, training manager, Training Management

Posted: 2018-12-04


Customer Service/ Call Centre/ BPO
Technical Trainer
Process Trainer
Posted On
4th Dec 2018
Job Ref code
Job Description
To manage Product Usage in the schools of the assigned territory.

Job Description

Managerial Skills
Manage product usage at schools, train the teachers, monitor their usage performance & provide
effective feedback.
Manage the schools in terms of high collections and low delinquency.
Ensure high level of Customer Satisfaction through prompt service.
Spot upsell & cross-sell opportunities in the region.
Manage outsourced staff, provide timely feedback and monitor their performance.

Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching.
Completion of pedagogy sessions at schools as directed.
Follow up with the schools for timely payments.
Coordination for report cards with the schools and manage satisfactory service levels.
Creating need for various other products of CE & increased business at schools.
Update Project portal & other related reports as mandated.
Share Reports with the reporting manager regularly.


Cell: 8096268296.
Desired Candidate Profile
Strong communication skills
Reasonable degree of expertise in any of the core subjects (like Math/Science or Social studies)
High degree of Relationship building skills
Strong interpersonal skills
Any Post graduation degree or equivalent.
At least 3 -5 years of experience in Training or Teaching.

About Company

2Coms Consulting Pvt Ltd.
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