Walkins for Academic Manager in E-learning Industry -- Vijayawada / Indore
JD is below
Manage product usage at schools, train the teachers, monitor their usage performance & provide effective feedback. Manage the schools in terms of high collections and low delinquency. Ensure high level of Customer Satisfaction through prompt service. Spot upsell & cross-sell opportunities in the region. Manage outsourced staff, provide timely feedback and monitor their performance.
Visit schools at defined time intervals and ensure interrupted usage of CE assets for classroom teaching. Completion of pedagogy sessions at schools as directed. Follow up with the schools for timely payments. Coordination for report cards with the schools and manage satisfactory service levels. Creating need for various other products of CE & increased business at schools. Update Project portal & other related reports as mandated. Share Reports with the reporting manager regularly.
Education: He Should have Academic subjects in Graduation (Like Social, Maths Etc ..........)
Considering only from E-learning back ground. Exp : 5-8 years in academic background Willing to travel
9160712930 Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases