MarvyLogic is an IT services organization providing solutions around Application Development, Web Development, Mobile Application and Staffing Services to SME’s. MarvyLogic has built a strong expertise across vertical industries and caters to the needs of our customers. We are located at Bengaluru – a Silicon Valley of India.
MarvyLogic helps customers do business better by leveraging our industry-wide experience, deep technology expertise; we provide the quality of services to our customers with the least possible time that is required. With our high standards for technology deployments supported by advanced solution offerings; we deliver the scale, security and agility that our customer requires.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases