The group offers recognised Degree and Diploma courses in fields like Event Management, Media, Films and Sports. More than 5000+ students have been educated from National Academy since its inception. The programs offer a well-structured curriculum that combines classroom instruction with real world application, based on the evidence that students learn the best from this integrated approach. It also lends an opportunity to students to interact with the Industry and expand their network, which in turns results in enhancing their placement prospects . Now it is operating in Mumbai, Jaipur Ahmedabad and Noida
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases