• To create indexes or abstracts of the articles or journals as per client requirement.Skill Set:
• Excellent writing skils, English comprehension and analytical skills. • Knowledge of computer fundamentals. • Ability to manage in a fast paced and deadline driven environment. • Highly organized and self motivated to establish and achieve goals. • Confident when working independently or as a part of team. • Positive learning attitude.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases