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9999125124 | Convergys(Gurgaon) is hiring for TSO/TSE/CSO/CSE

Keywords / Skills : Fresher

0 - 1 years
Posted: 2018-09-05

Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Fresher
Posted On
5th Sep 2018
Job Description
Dear Candidate,

Convergys is hiring for the following process-

1) Technical Support Associate (Voice/Non-Voice)
Job Description: - Inbound technical Support.

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.

Contact (HR) Ashita:- 9999125128

2) Customer Service Associate I / Customer Service Associate II (Voice/Non Voice)
Job Description: - Inbound Customer Service / Upselling.
Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services.
Roles & Responsibilities: -
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Support customers across Telecommunication, Financial Services & Healthcare vertical.
Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

Contact (HR) Goda:- 9999125124
For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist

Contact (HR) Goda:- 9999125124

Regards,
Goda Sharma
Convergys India Service Pvt. Ltd.
Talent Acquisition- Recruitment & Sourcing.
M+91 9999125124

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