Technology Course

ITIL Expert Certification Training

Course Type: Certification | Study Mode: Online With Class Room
Keywords: ITIL Expert Certification Training
Course Provider:

Course Detail


Gain expertise in ITIL Foundation the most important and entry level certification for IT professionals and employees; understand the concepts and terminologies used in ITIL service lifecycle, including the links between lifecycle stages, the processes used, and their contribution to service management practices.

Curriculum Overview
Program Details
This comprehensive training program would cover:
Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL 2011 syllabus.
The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
Service Strategy - How to align IT strategy with business goals and expectations.
Service Design - Transform business requirements into strategic solutions
Service Transition - Manage change, risk, and quality assurance.
Service Operation - Establish day-to-day business operations and customer expectations.
Continual Service Improvement - Strategize for overall process and service improvement.
Prepares participants to take and pass the ITIL Foundations Certification exam successfully.