Quality Management Course

ITIL® MANAGING ACROSS THE LIFECYCLE (MALC)

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
UNITS OF STUDY
Introduction to the Course
Key Concepts of the Service Lifecycle
Communication and Stakeholder Management
Integrating Service Management Processes Across the Service Lifecycle
Managing Services Across the Service Lifecycle
Governance and Organisation
Measurement
Implementing and Improving Service Management Capability
Summary and Directed Studies
Keyword(s)