Quality Management Course

ITIL® INTERMEDIATE SS

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
                                                        UNITS OF STUDY
Introductory Lesson
Introduction to Service Strategy
Service Management as a Practice
Service Strategy Principles
Service Strategy Processes
Service Strategy, Governance, Architecture
Organizing for Service Strategy
Technology Considerations
Implementing Service Strategy
Challenges, Critical Success Factors and Risks
Summary and Directed Studies
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