Quality Management Course

ITIL® INTERMEDIATE SO

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
UNITS OF STUDY
Introductory Lesson
Introduction to Service Operation
Service Operation Principles
Service Operation Processes
Common Service Operation Activities
Organizing for Service Operation
Technology Considerations
Implementation of Service Operation
Challenges, Critical Success Factors and Risks
Summary, case studies, exam preparation
Keyword(s)