Quality Management Course

ITIL® INTERMEDIATE SD

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
UNITS OF STUDY
Introductory lesson
Introduction to Service Design
Service Design Principles
Service Design Processes
Service Design Technology related activities
Organizing for Service Design
Technology Considerations
Implementation and Improvement of Service Design
Challenges, Critical Success factors and Risks
Summary and Directed studies
Keyword(s)