Quality Management Course

ITIL® INTERMEDIATE OSA

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
UNITS OF STUDY
Introductory Lesson
Introduction to Operation Support & Analysis
Event Management
Incident Management
Request Fulfillment
Problem Management
Access Management
Service Desk
Functions and Roles
Technology Implementation Considerations
Summary, exam preparation and direct studies
Keyword(s)