Quality Management Course

ITIL® INTERMEDIATE CSI

Course Type: Certification | Study Mode: Full-Time
Keywords: ITIL
Course Provider:

Course Detail

Introduction
UNITS OF STUDY
Introductory Lesson
Introduction to Continual Service Improvement
Continual Service Improvement Principles
Continual Service Improvement Processes
Continual Service Improvement Methods and Techniques
Organizing for Continual Service Improvement
Technology Consideration
Implement Continual Service Improvement
Challenges, Critical Success Factor and Risks
Summary, case studies, exam preparation and directed
Keyword(s)