Business & Management Course

LEVEL 2 CUSTOMER SERVICE DIPLOMA

Course Type: Certification | Study Mode: Full-Time
Keywords: CUSTOMER SERVICE DIPLOMA
Course Provider:

Course Detail

Introduction
                                                        Units of study
 
Understanding Customer Services
The Customer
Attitude Is Everything
Caring For Your Customer s Needs
Customer Retention: How to Get Them Back
Face to Face Customer Service
Telephone Customer Service
Electronic Customer Service
Rescuing Difficult Customers
Escalation
Make an Impression Every Time