The expansion of the Indian BPO (Business Process Outsourcing) industry, which started in the mid-90s, continues even today, though at a more sluggish pace of 14%. The subcontinent remains the world’s preferred destination for BPO companies to set up shop with 52% of the global workforce in this industry being Indians. As business processes evolve and become more demanding especially in a knowledge- and information-based economy, a career in the BPO industry will continue to be a great option. It doesn’t matter whether you’re a fresher or you have some experience, with the right skills, you can make it big.
Since effective communication is a highly-valued skill in this sector, any interviewer will test how well you express yourself. Luckily, BPO questions are easy enough to pre-empt and prepare for. Here are top 10 BPO interview questions to help you prepare for your next BPO interview.
Remember, there is more to an interview than simply knowing all the right answers. Also, don’t forget to be well-dressed, confident and polite. All the Best!