Think a career in the business process outsourcing industry is your calling? Ace these Infosys process associate interview questions and be on your way.
Process associate is a starting position at a BPO. The job is suitable for people with 0-2 years of experience, and requirements include a bachelor’s degree in a relevant field. Recruitment is a multi-tier process that includes a telephone interview, aptitude test and personal interview. Infosys process associate interview questions are designed to test your communication skills, team skills and analytical and reasoning skills, all of which are crucial for the job.
The duties of a process associate include assisting in the implementation of procedures to optimize manufacturing and operational processes and also gathering information on the latest technologies in the field. The employee is expected to follow a set of predefined rules and instructions to discharge their duties and works under the immediate supervision of a manager or head of department. A typical day in the life of a project associate could involve calculating, cross-checking, verifying and returning the documents after ensuring due compliance as per the prescribed rules and guidelines.
Sounds interesting? These tips will help you crack the interview:
The telephone interview is your first hurdle. You could be asked questions about yourself, but also asked to speak on a topic not necessarily related to the job. For instance, you could be asked to speak on your city or any other similar general interest topics. The purpose is to check your accent and mother tongue influence, so speak clearly and don’t get flustered.
The telephone interview is generally followed by an aptitude test and personal interview. Your mastery over your area of specialization, keenness to join the company, and most importantly your communication skills will be assessed in these interactions.
Here’s a list of questions previously asked at process associate interviews along with tips on answering them to help you with the interview process.
(1) Describe yourself.
The question can seem overwhelming, but tackling it is easy if you know what to say. Mention your academic and professional experience as well as your skills and strengths. Don’t launch into a long sermon but keep it clear and concise.
(2) Write your own resume.
Go ahead and write whatever you remember.
(3) Why do you want to join Infosys?
The question requires you to read up about Infosys. You could mention how the values of the company match with your own, and how your selection could lead to a mutually beneficial relationship with the company.
(4) Why do you want to work in the BPO industry?
You could mention abundant growth opportunities, that you’re interested in having a career in a booming industry, you are motivated by the exposure you’ll get, etc. Bring up the skills you possess which could help you succeed in this career.
(5) Are you willing to work night shifts?
Willingness to work night shifts and rotating shifts is a prerequisite if you want to join the BPO industry.
(6) Will you leave if you get a job in IT?
No company wants to invest in an employee who will leave shortly after their appointment.
To read up more about general interview questions, click here. If you’re interested in applying for an Infosys process associate job, go here.
This article has been compiled from various sources including company websites, corporate review sites, online discussion forums and knowledge sharing platforms.