A call center is a department in an organization that is dedicated to handling customers via telephone. There are a large number of call centers in India. Some of them are by and for Indian customers. However, many call centers outsource work to India from abroad. Call center jobs are required in various types of organizations and industries. Customers ring call centers to get their queries answered and problems solved.
Obtaining and managing customer information in order to better a companys services is one of the main purposes of a call center. Call center job opportunities include various positions and ranks. Jobs for call center agents, voice and accent trainers, team leaders, operational managers, and supervisors are in high demand. Answering calls, replying to queries, making a note of complaints, solving customer grievances and ensuring that customers are satisfied are the main responsibilities of the department.
Call center job vacancies are available at companies - Deloitte, Genpact, Wipro, Infosys and many more. Many banks, insurance companies, and IT companies offer jobs at call centers on a regular basis. Good communication skills and a graduate degree are the minimum prerequisites for a call center job.
You can find the right job that matches your skills at Monster India. All you have to do is register on www.monsterindia.com.