BPO, also known as Business Process outsourcing, is a process of outsourcing business to another country or vendor. There are many organizations that provide BPO jobs to India. Outsourcing helps in cutting down operational costs. The availability of BPO jobs in India is many and varied. Jobs in a BPO are diverse and include a large number of responsibilities in a variety of industries and departments. BPO job opportunities are mainly divided into the categories of front office and back office.
Front office BPO jobs require direct communication with customers and clients. They include jobs for voice and accent trainers, call centre agents and operational managers. Back office jobs deal with the internal operations of a company. They include jobs in Finance, Accounting, and HR departments. Medical transcription is an important BPO in India. Job opportunities for Medical Transcriptionists and Quality Analysts are in high demand.
Tata Consultancy Services, Genpact, IBM, WNS Global Services, Infosys and First Source Solutions are some of the top BPOs in India. BPO services include technical support, customer support, telemarketing, insurance processing, IT help desk, data processing, data entry, and online research.
Monster India can help you find a job opportunity in a BPO. All you have to do is log on to www.monsterindia.com, signup and upload your CV to get started.