The job of a telecaller involves having telephonic conversations with customers and clients. Jobs for telecallers are in demand in various parts of the country. Telecaller jobs are basically divided into two categories; customer care and sales and marketing. Customer care agents are telecallers who are hired at call centres. Their job responsibility is answering phone calls by customers or clients and resolving their issues.
Depending on the company and the product they are dealing in, the types of calls vary greatly. Speaking to a large number of people throughout the work shift is a major part of a telecaller job. Therefore, a telecaller requires very good verbal communication skills. Customer care agents may not resolve the issues by themselves; however, they do escalate the issues to the responsible department. Almost every service-based company has a call centre. Due to this, India has many telecaller job opportunities.
The job of a sales and marketing agent is to convince people to buy products on a telephone. Sales and marketing telecallers are generally given targets and need to bring in regular business. There are ample telecaller jobs for freshers in government as well as private organisations.
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