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"Opening For Customer Support Representative for Software Company"

Keywords / Skills : Data Mining, Data Extraction, Data Migration, API

2 - 6 years
Posted: 2018-01-13

Job Description
We are looking out for a Software Customer Support Representative for Leading Software Company In Chennai.

Job Responsibilities:

Helping customers solve technical issues with our App&Website.
Answering questions from customers and prospective customers about the features and capabilities of our App&Website..
Developing customer-facing documentation for our website on an as-needed basis.
Communicating customer needs and wishes to our development and engineering staff.
Work is done primarily via email, with some phone contact.

Other Functions:

Familiarity with Data Mining and Data Migration
Experience with RSS Feed,Knowledge with API will be a add advantage
Excellent understanding of Technical Fundamentals of the Internet.
The ability to be a good listener,and to really understand a customer problem or question and help them solve it.
Excellent telephone mannerisms. Some support will be provided over the phone (via our VoIP system).
2-3 Years previous experience in a Technical Support role.

Experience:2-6 in Technical Knowledge with excellent communication skill
Shift:Regular /UK Shift.
Job Location:Chennai.

Thanks & Regards 
Rekha M
HR Recruiter
Mobile:9841633719
[HIDDEN TEXT]




About Company

SMCC
About Recruiter
Rekha M
HR Recruiter
Smart Move Career Consultants
...
Skills I hire for BPO, Customer support, sales & marketing, Java, SQL HTML5, CSS3
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