IDC Technologies, Inc is a Premier Technology Services Organization with primary focus in IT services. A flexible working model (Fixed bid / T&M / Resource level support), Best-in-Practice solutions with accelerators and highly capable multi-disciplinary technology force from IDC our clients achieve their technology objectives with faster ROI and Time-to-Market capability.With a unique Onsite/offshore global delivery model we deliver solutions with the precision required by our client. Dedicated Client Partner and Delivery manager are paired to work on your project from the start to the completion stage of the project as one amongst you.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases