This is Narayana Sastry working as a lead recruiter in Miracle Software Systems,Inc. Please find the requirements as given below if are feeling comfortable send me your updated resume to [HIDDEN TEXT]./reach me @ 8121-640-660.
Position : EDI Business Analyst Duration: Permanent Location: Visakhapatnam
Open Positions : 4
Shift Timings : 6:00 PM - 3:00 AM
Skill set: EDI,SFG,Gentran
Should have minimum 5+ years of IT Experience. Well-versed with EDI/Gentran tools. Experience in EDI Mapping. Experience with logistic client will be a plus. Hands on experience on Business process.
*Miracle Software Systems is Premier Partner of IBM and a National Implementation Partner of SAP since 1998. *Been in business for the last 17 years specializing on SAP Implementations, SOA / EAI / B2B Technologies. *We are also a reseller of IBM Software Products. *We are a Global Systems Integrator with Presence in 5 Countries. *We also have a Large Offshore Facility located in India. *We specialize on BPM tools like IBM Lombardi / BPM7.5 and also have a large Sterling Commerce Practice. *We also have a large E-Commerce Practice based on IBM Portals / WebSphere Commerce Server. *Miracle B2B Practice has been built on WTX / Gentran / Data Power / WPG / Trading Manager / Sterling GIS and other leading Products in the Market. *We are based out of Novi, Michigan, USA.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases