We are an Indian company and have been serving customers since 1998. Since the time we started our journey, we have grown dramatically in size and maturity. We are based in Bangalore, one of the most technologically savvy cities in the world. Having worked with the leaders in the technology domain, we have proven our selves to be a pioneer in Microsoft Technologies. Colossal mostly provides service in three different domains i.e Software Development, Technology Consulting & Corporate Training. We have access to some of the best global talent and expertise. At Colossal, we are not just another vendor, but function as a part of your team in enhancing your goals. We facilitate your growth by helping your business succeed.
Our core strength is knowledge about a vast range of outsourcing services and getting those outsourced projects executed excellently. We have a team with domain expertise in a variety of domains. Our location in Bangalore which is the center of outsourcing action keeps us in contact with the ground realities of outsourcing and compounds our knowledge. Bangalore is to outsourcing what Hollywood is to film making.
Our team comprises a talented mix of dedicated professionals- management graduates, business analysts, customer service representatives, sales and marketing professionals, graphic designers and writers. With people who have extensive experience in the IT segment and who have worked in Operations and Business Development in Senior Management capacities, there is a keen understanding of the BPO domain. This is vital in helping today's businesses to remain focused on core competencies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases