Client Support Associate Handle calls, emails, facsimiles & order exceptions (EDI). Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling etc. The position requires handling additional responsibilities per the requirement Receive order information from customers and sales representatives and enter details into the order entry tool. phone, e-mail & facsimile Communicate with Sales/Customers via Fax/Email to collect information or update information Graduates/ Non Graduates in any discipline (10+2 or 10+3) Excellent communication skills Required to work flexible schedule during evening & night shifts 0-2 years of exp ( 2017 Fresher’s are most welcome to apply) Cab facilities will be provided
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases