CodeForce 360 (www.codeforce.com) is a growing consulting and technology services company focused on leveraging technology to drive business value. Named one of America's Most Promising Companies by Forbes Magazine, CodeForce 360 leverages more than thirty different technologies in the mobile, cloud, ERP and BI space to deliver solutions to the Fortune 500 Companies. Our business partners include SAP, Salesforce, HP, IBM, Oracle and Microsoft.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases