TVC SKYSHOP Ltd pioneer & leader in B2C & TV shopping in India now expanding World Wide. The group company V.A Worldwide founded in Cyprus will be international arm of the company. we have great herbal & Nutraceutical products which are clinically proven in America. With our own payment Gateway's from leading banks of US, We are all set to go global. we are starting our operations with dialing in US & Canada & will soon be in E.U.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases