We are Dreamfond Group have been carrying a very strong belief that ." it’s never too late to be what you might have been" The foundation of our organization is based on certain core values which consists of specific ,measurable, accurate, realistic and time bound(SMART)values. We operate in almost all domains, IT Sectors and NON-IT Sectors and many more. We believe in placing people and helping them to make their carrier in their specific profiles. Please go through the below link and Take a tour of DREAMFOND GROUPS ACHEIVEMENT Till Date company website:- http://www.dreamfond.com/projects.html youtube https://www.youtube.com/watch of Dreamfond Group facebook https://www.facebook.com/Dreamfond-Group- linkdin https://www.linkedin.com/in/dreamfond-group twitter https://twitter.com/dreamfond
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases