Candidates should possess Product/ solution selling experience to medium and small Retail customers. Good knowledge of retail industry Has a flair for numbers and can deliver the assigned business targets driving retailer acquisition activities Customer centric approach with prior experience interfacing with retailers. Should be an excellent negotiator Ability to work independently and in teams Possess strong interpersonal skills, adaptable to changes, takes initiative and have creative selling approaches Should possess strong analytical, presentation, networking, relationship building skills Forecast potential sales and revenue target. Fluent in English and local language
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases