Job Title: Jr./Sr. US IT Recruiter Shift time: US Shift Location: Madhapur, Hyderabad
• Minimum 2 years of experience as a technical recruiter to recruit IT talent, through job boards and vendor partnerships in a consulting company • Must have knowledge and experience working on W2 / 1099 / C2C Tax Terms • Ability to understand the technical requirements and quickly submitting suitable and qualified candidates • Experience in Using of portals like Dice, Monster & CareerBuilder, Internet sourcing, networking, employee referrals, cold calling and emailing • Must have good communication (Written & Verbal) and negotiation skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases