Role : Customer service rep / Senior Customer rep / Customer service Analyst. 1 to 7 yrs of exp in providing Inbound/Outbound voice support Good decision making skills & analytical skills project handling & implementation knowledge and/or exp Candidates with good knowledge of Internet Application, MS-Word & MS-Excel will have an added advantage Excellent written & verbal communication skills Willingness to work in different time zones/late night shifts Qua: BA, BSc, B.Com, BHM, MSc, MA, M.Com, MBA, BE, B.Tech The following candidates need not apply: BE/B.Tech Freshers/MBA Freshers/MCA/M.Tech/ME/BSc Freshers Candidates with less than 1 yr in the current company Candidates who have worked with 3 or more companies and possess only 2 yrs exp Candidates who have applied in the last 6 months
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases