Qualification : Only graduates( Any Degree / Diploma / BE / Btech ) - Without Arrears Shift : Only Night Shift (6.30 pm to 3.30 am) Monday to Friday Salary : 1.8L Skills :- Excellent communication Good Analytical skill Experience in Domestic voice process will be an added advantage Please find below details on the Recruitment Procedure. Kindly carry the below documents 1. Resume 2. Original 10th & 12th / Diploma certificate 3. Photocopies of all education documents 4. Photocopies of ID Proof and Address Proof 5. Passport Size Photo 2 Nos
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases