Associate Specialist Fresher(0-12Months) Note: B.E/B.Tech & M.E/ M.Tech are strictly not eligible 2017 Full time Graduates- Only from recognized universities B.Sc/BCA/BCS/M.sc Computer Science, Information technology Aggregate Percentage- All Semesters Min 60% in SSC (x), HSC(XII), Graduation(UG) & Post Graduation(PG) There should b no current backlogs Edu: Break Up to 1Yr (From SSC to Highest Qualification) Applicable to only 2016 & 2017 graduates Good Communication skills Referred candidate should be flexible to work in any of the work locations Candidate would be req to attend the interviews ONLY @ the Syntel defined locations, as advised by the hiring team & flexible to work in any shift(Morning/Afternoon/Night/24*7) Shortlisted candidates will be called for further rounds of interview
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases