Role: Analyst Edu:BCOM/BBM/MBA/MCOM We are looking at candidates who have completed their exams&are available to join immediately Eligibility criteria Flexible for shifts & to work from all 3 locations in Pune&Bangalore(Manyata, Ecospace, Global Village) Willingness to learn Note: Please upload your resumes on http: //careers.northerntrust.com/ &carry the confirmation mail before the interview Interview Rounds: 1. GD 2. Written Test Note: Candidates need to carry a copy of 1. PP Photo 2. Pan card Exp. with MS Office apps (primarily Word & Excel) Good understanding & ability to articulate current role/functional process Demonstrate through examples /evidence,good written & verbal language skills, team playing capabilities, analytical aptitude, sense of urgency&attention to detail
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases