1. Highly developed sense of integrity and commitment to customer satisfaction handling Inbound and Outbound Calls 2. Ability to communicate clearly and professionally both verbally and in writing 3. Strong detail orientation and communication/listening skills 4.Interacting with clients on daily basis and understanding their queries and giving solutions. 5.Following up with the customers and getting the status feedback and updating to the supervisor.
Salary: One Month training period. During the training period, Stipend Rs. 8000/- will be given. After that, your Basic salary will be fixed at (Rs 10000/- - Rs 15000/)- per month plus incentives. Salary hike for every 6 months. For more information about us, visit www.Croyezimmigration.com For any queries contact us on 044 4952 1377
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases