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Virtual Relationship Manager -Customer Service Officer in a Reputed Bank-- CTC 5 lac p.a.

Keywords / Skills : Inbound Process, Customer Care Executive, Phone Banking, banking customer service, Virtual Assistant, Telebanking, Virtual Relationship Manager

1 - 11 years
Posted: 2018-03-13

Banking/ Financial Services
Customer Service/ Call Centre/ BPO
Customer Service Executive (Voice)
Other Roles - Virtual Relationship Manager
Any graduate
2.10 - 5.00 lacs
Posted On
13th Mar 2018
Job Description
Virtual Relationship Manager

Job Description:

 To exclusively handle Wealth/Privy inbound calls- schedule equivalent experience profiles from

other competitors

 Differentiated training to make them universal phone banking officers – cross training in cards,

liabilities, assets

 This skill will also do cross sales with assigned customer based mapped to them

 Measure of outcomes – NPS, Service Level, Service Quality and Sales.

 Responsible for quality communication and customer servicing within laid down productivity

and service benchmarks.

 Ensure customer "delight" and consistent service experience, including timely resolution of

customer queries/issues.

 Complete the logs specified by the process (End-of-day target)

 Adherence to Information Security norms & quality process norms.

 To be aware of and comply with any updates about the process

 Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

to the team as guidelines for improving performance

About Company

Hy Fly Consultancy provides free placements to job seekers based all over Mumbai, Navi Mumbai & Thane. We are specialized to place a job seeker in Banking, Insurance, Financial Corporates, Health care Corporates, E-Commerce, BPO/KPO/ITES, Consulting Industry. We provide placements through Large Job Aggregators, References, Social Media, Job Portals, Campus Recruitments & various other sources.
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