Talent Networks is a specialized consulting firm, focussing on the people side of the enterprise. We help organizations make the big decisions related to human resource strategy. We are a young organization, incorporated based on the principle that consultants must measure their success in terms of their clients‘ success and remain as passionate about their clients’ results as they are. Having managed large HR functions across Indian and international corporate houses, our lead consultants have deep and varied functional expertise. Together, as a team we are relentless in the pursuit of our goal - providing comprehensive, insightful HR solutions to our clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases