• Acquiring expertise on different document type (ID/DL/Passport/Visa…etc.) for more than 100 countries. • To check and verify customers’ credentials and feed them correctly in database • To identify and highlight fraudulent/fake/forged documents • To meet Service Level Agreement with best quality results • Research on new/old documents of different countries and share intelligence • To share Daily Alert Report for application (Customer Response Management) • Performs regular standard tasks • Manage daily activities and able to meet deadlines • Implement & follow quality matrix • Effective business communication • Identify process efficiency • Adaptable to learn new process, concept and skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases