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Vacancy for the role of Guest Relation Executive in an Entertainment Company at Mumbai

Radford Global Limited
Keywords / Skills : "customer service", "front end", "front desk", "cse", "customer representative", "customer care", "customer relation", "guest relation"
1 - 8 years
Posted: 30th Nov 2016

Job Description
Vacancy for the role of Guest Relation Executive in an Entertainment Company at Mumbai

Designation : Guest Relations Executive - 04 Nos.

Reports to : Duty Manager/Manager Operations

Locations : Nariman Point and R-city Mall-Ghatkopar

Job Profile:

• Comply and adhere with all grooming standard and personal hygiene standards set forth by the organization.

• To be the first Representative to greet guests as they arrive.

• Provide assistance from the moment the guests step into the unit until they leave.

• To ensure that each guest is personally recognized by name or by using the correct salutations such as "Miss", "Sir", "Ma'am", etc."

• Meets and Greets all guests and ensures that they are escorted to the seats.

• Ensures guests are looked after in the lounge by promptly taking orders and assist in service wherever possible.

• If the auditorium is not ready the GRE seats the guests in the lounge area and presents the F&B Menu.

• Ensures that the feedback received form the guest recorded and brought to the attention of the unit head and the cluster head.

• Will be involved in upselling and cross-selling of F&B products.

Desired Profile:

• Experience into guest relations/customer service.

• Excellent communication skills, Presentable, Smart, Confident and Friendly.

• Only Female candidates, who are willing to work on flexible timings and on weekends.

Special Skills:

Good customer relations; face to face as well as telephone etiquettes, Excellent communication and interpersonal relations, Pro-active. Fluency in English, Hindi and local language.

Work Experience: 1/2 years with cinema / retail / customer service/hospitality/lounge experience will be preferred.

Work hours (rotational shifts)
Shift1: 8.00 Am to 5.00 Pm.
Shift2: 2.00 Pm to 11.00 Pm. (Drop Facility will be provided)

Weekly off:

• Monday to Thursday. (Any 1day)

• Friday, Saturday & Sunday Compulsory Working.

Training & Uniform will be provided by the Company.

Interested candidates please share your resume at [HIDDEN TEXT]


Prajakta Udeshi
Radford Global Ltd

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