Pronix IT Solution Pvt. Ltd takes an integrated approach to business process development, technology integration, operations and logistics to help you achieve expanding mission requirements, meet enterprise objectives, and accomplish business goals on-time and on-budget, which is spearheaded by employing the best qualified and committed team of staff and professionals. Pronix IT Solution Pvt. Ltd is partnered with Pronix Inc(US based company) for implementing various IT projects for US based clients from India delivery centers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases