Roles & Responsibilities: - Independent delivery of accurate and timely NAVs for hedge funds â" with extremely high volume or / and very high complexity (having equities, bonds, future, options, CDS, EQS, etc. as holdings) by completing all of the following processes: o Cash and position reconciliation (accounting vs PB and 3 way); with resolution of breaks o Income reconciliation (dividends and interest) o Manual Pricing and Pricing review o P&L review and Tolerance checks o Fees accrual, management and performance fee calculation and booking o Capital bookings and reconciliation with Investor services system reports o TB tie out and compiling NAV pack - Could be required to review simpler hedge fund NAVs - Delivery on audit requests and resolution of all queries on the same - Participation in system development projects, process change projects, etc. - Ensure appropriate checks and balances are followed and documentation is maintained to ensure no internal quality or internal compliance, internal audit or ISAE findings - Compliance with all internal organizational and business policies - Troubleshoot issues of other team members and mentor / coach / buddy them
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases