â¢ Position : Process Associate â" Insurance Advisor â¢ Preferable experience : 6 months to 4 years, Out bound calling (Domestic or International) â¢ Package(CTC) : 1.5 to 2.4 + (incentives based on performance) â¢ Company : International (US Based) â¢ Shift Timings: 10 AM to 7 PM (Day shift) â¢ Working Days : 6 days (Mon - Sat) â¢ Communication : Excellent communication skills in English & Hindi â¢ Job location : Jubilee hills Familiar in dealing with â¢ Motor Insurance (2/4) â¢ General Insurance â¢ Health Insurance Job Specifications: â¢ Should have the zeal in achieving targets & selling insurance â¢ Should have at 6 months of experience in outbound sales , telesales environment. â¢ Must have strong interpersonal skills. â¢ Adequate experience of handling and successfully closing sales deals ( complete sales cycle ) â¢ An aggressive personality, driven by performance would be a good fit for this role. Functional Skill Required: â¢ Strong analytical skills and ability to handle complex sales situations. â¢ Negotiation skills â¢ Relationship building skills â¢ Good knowledge of Business â¢ Telephone Etiquette / Skills â¢ Good analytical skills â¢ Sales and negotiating skills â¢ Organized â¢ Ability to make own decisions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases