TCMS GROUP IS AN ISO 9001:2015 CERTIFIED leading professionally managed recruitment solutions company which provides "a Complete Effective Recruitment Solutions". over the last 7 years, executive placement has grown into a premier executive search company, a preferred recruitment partner for clients and trusted consultant for professionals services Founded in 2009 TCMS GROUP has evolved into an integrated human resources services company with a commitment of "place the right talent at right place". we provide human capital and related services to our various MNC clients and Indian business groups throughout India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases