Monitoring of Unearned Revenue Account on a regular basis to ensure the revenue recognized appropriately as per the agreement terms & based on confirmation from respective units. Accounting for External Receivables and follow up with clients for collection. Reconciling Intercompany accounts on a monthly basis, any differences to be identified and resolved before the month closing. Review Accrual and Deferral requests during the year end. Co-ordinate with HQ and various units for posting the entries. Monitor receivables from staff members in PeopleSoft. Correspond with active staff members who were earlier on LWOP. Analyze the exception reports and take appropriate action. As part of the payroll process, review the key SRS and Payroll reports and take appropriate action. Monthly reporting on the GL accounts forming part of account receivable trial balance and other related schedules. Respond to client inquiries effectively and resolve problems or provide alternative solutions. Collaborate with colleagues, clients, and counterparts to resolve day to day accounting and reporting issues. Assist and handle special projects as and when required.
Qualifications and Selection Criteria
Undergraduate degree in accounting / finance / commerce from a reputable institution with a minimum of three years’ relevant experience preferably with a multinational organization. Substantial work experience with transaction processing using integrated, automated accounting systems with a comparable level of complexity to SAP R3 enterprise resource planning system and high degree of integration. A proven track record of problem solving skills in an automated accounting environment; Experience with SAP enterprise resource planning system R3 is desirable. Experience in PeopleSoft will be an added advantage. Full proficiency in Microsoft Windows applications, namely Excel, Word and PowerPoint. Demonstrated ability to learn new technology quickly and effectively use it for maximum productivity. Strong communication skills to present oral and written analyses. Exhibit a personality that enables the incumbent to be client focused, flexible and an excellent team player. Ability to effectively work with other staff in the department and elsewhere in the Bank. Excellent analytical and multitasking skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases