FranklinCovey is the largest training company in the world. FranklinCovey is a New York Stock Exchange registered company. In India, we have offices in Gurgaon, Mumbai, Bangalore, Chennai and Hyderabad Currently we looking at hiring Business Heads for our office in Gurgaon Individual contributor role, with good experience in corporate sales/b2b sales. We have approx 200 plus employees on board including trainers. Kindly go through our website - www.franklincoveysouthasia.com Kindly mail your updated profile at [HIDDEN TEXT] with your salary details and your notice period. Or connect at 8376902036 Thanks and Regards Chhavi Manocha HR - FranklinCovey India & SouthAsia
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases