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Urgent Opening Team Leader for International Process

Keywords / Skills : "Team Leading", "Training", "Operations", "Team Handling", "Transaction Processing", "Staff Retention", "Information Management", "TL", "Team Leader", "TL Bpo", "TEAM LEADER BPO", "team coach", "Team Manager", Analytics Team

1 - 6 years
Posted: 2018-01-13

Customer Service/ Call Centre/ BPO
Team Leader
4.20 - 7.50 lacs
Posted On
13th Jan 2018
Job Description
Be in charge of running and managing the day-to-day operations.

• Schedule and organize shift patterns for otherteammembers to ensure that TAT is met

• Understand Client’s products, services, procedures and guidelines and communicate same to all team members

• Monitor calls, emails, and Social Media transactions to ensure that due procedures and quality standards are strictly adhered to.

• Provide feedback to theteammembers wherever applicable

• Identify, facilitate and organize training session for allteammembers

• Conduct regular review of allteammembers and organize training sessions for under performers

• Submit regular reports to management and seek new ideas and strategies to improve performance at the center

• Keep up with trends and happenings in the industry and ensuring adherence to industry standards

• Ensure that clients are kept happy and satisfied at all times by providing prompt response, reports, and solutions to their challenges at all times

• Ability to read and analyze reports

• Ensure a safe and harmonious working environment for all otherteammembers and delegate duties to allteammembers.

Desired Candidate Profile:-

Graduate/ UG

Minimum 1 year of experience as a Team Leader

Self motivated professional, passionate about managing people & driving numbers

Hard working, able to multi-task effectively and adept at team orientation & problem solving

Stress taking ability

Salary: Up to 5LPA

# Joining Status: Immediate or Maximum 15 Days Notice

Unlimited Incentive!!!!!!!!!!

To fix a slot of Interview Call Abhishek @ 9167012202

If profile is not suitable for you please pass on same to your friends & colleagues.

Thanks n Regards


About Company

As an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the usuaAs an HR consultancy firm, our scope at Varda HR goes beyond simply hiring staff. Of course, we’ll provide the ul HR consultancy services of identifying and hiring the right people for our clients and their business, but we’ll also go the extra mile to do so much more. Our HR consultants, apart from having a core strength in designing a customized employee retention strategy, also provide a Recruitment to Retirement service including HR policy making & Implementation, Organizational Structuring, designing an ideal selection process along with a Compensation and Benefit plan, HR Audit, Performance Management System, Payroll Administration, and an Exit Process. While we have formulated different systems for our numerous clients targeted at improving the smooth running of their business, we have recorded successes and derived a great deal of pride at seeing such businesses expand and grow. When it comes to HR consultancy services, Varda HR is the number one choice for a lot of the major commercial ventures and businesses simply because our HR strategies are not only innovative, they are also creative and out of the box, ensuring that your staff is highly motivated to serve your business with the highest level of commitment. Varda HR is the one-stop-shop for all your HR consultancy needs in Mumbai. Let us partner with you today, and together we can take your business to a whole new level!
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