Company Profile Software Development We are specialised in developing state of the art software solutions integrated with hi-tech electronic gadgets like Bio Matrix Attendance Machine, Bar Code Scanners and RIFD technology etc. Web Designing & Development Macwill is no way behind in providing online solutions like web application and website designing and development. Internet is the backbone of today's era and we are starving to utilize it to provide ultra-hi-tech solutions to our esteemed clients. Domain Registration & Hosting We have high end Windows and Linux based web servers, VPS and mail servers placed in USA and Australia. Our servers support almost all languages e.g. vb.net, c#, PHP, Cold Fusion or Python etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases